Workplace Communication
Better understand your own behavior and its impact on interpersonal relationships.
Course
Introduction to Service Quality
Contact customers, take care of their needs, and manage turnaround times.
Category: Communication & Customer Relations
- Duration:
- 2 days
- Location:
- Tangier, Casablanca, Rabat, Marrakech.
The detailed course outline is reproduced verbatim from the French source and is not translated.
Objective
1. Contacter un client
2. Prendre en charge un client
3. Gérer les délais
Program
1. Contact client
- Valorisation de soi et de l’entreprise
- Consolider de la communication non verbale
- Connaître des codes liés à l’activité
2. Engagement
- Comprendre les attentes
- Identifier les compétences
- Faire la synthèse
- Proposer des solutions
3. Application aux domaines d'activité de l'entreprise
- Dépannage
- Centre d’appel
- Activité commerciale
4. Constitution de groupes
- Simulations
- Training
Other courses in this domain
Communication & Customer RelationsInterpersonal Communication
Identify the principles of effective communication.
- Duration
- 3 days
- Location
- Rabat, Casablanca, Tangier, Marrakech.
Written Communication
Understand the writing conventions for the most common professional documents.
- Duration
- 2 days
- Location
- Rabat, Casablanca, Tangier
Source: https://naitechtraining.com/formation/11/sensibilisation-a-la-qualite-de-service