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NAITECH ConsultNorth African Institution of Technology ConsultingBe reasonable, please!Ask us for the impossible!

Area of expertise

Training engineering

Advisory and capacity building — Master plan · Programs · Evaluation

Training master plan, DACUM and PPM engineering, instructional design, train-the-trainer, technical files compliant with the GIAC / OFPPT circuit. We build training plans justified by identified tasks, not by a catalog.

Typical duration
6 to 14 weeks for a master plan
Main deliverable
Training plan + CSF technical file
Counterparts
Training manager, managers, GIAC/OFPPT
Handover
Train-the-trainer included
Get in touch

The problem

Most training plans change no practice at all.

A company schedules ten training days a year. How many actually change a practice on the ground? Most plans are filled the same way: what employees ask for, what a catalog offers, what a still-available budget allows buying before year-end. None of these three sources asks the question that matters: which task, badly done today, costs the company the most?

The symptom is easy to spot: a session rated well by participants, with no measurable effect three months later. The trainer did their job well; the subject was the wrong one.

These situations have a common cause: training is decided before the need is described. Describing a job in observable tasks, then choosing which ones justify a training investment rather than a simple instruction — that is a method, not an intuition. It is the first thing we build, and it is today the only part of our work we have fully digitized.

Training is never a need in itself. It is the answer — sometimes the right one, often not — to a competency gap, which itself must be demonstrated.

Warning sign

If your training plan is built from the requests received rather than the gaps observed, the company funds what interests employees, not what it needs.

The intervention cycle

Seven steps, two of them specific to this domain.

The two dashed steps vary by domain; the other five are common to all six chains.

  1. Understand
  2. Assess
  3. Consolidate
  4. Design
  5. Storyboard
  6. Support
  7. Deploy

Fields of application

Where this domain works in practice.

  • Needs analysis

    Gathering from the business lines, reading of skills gaps and prioritization.

  • Plans & programs

    Annual or multi-year plan, paths by population and training formats.

  • Instructional design

    Objectives, scenarios, sequences, trainer and learner materials.

  • Evaluation & transfer

    Learning, satisfaction, transfer to the job and effects on the activity.

The competency chain

12 competencies, across two axes and a pivot

Axis 1 establishes and measures. Axis 2 builds. The pivot names the point where one turns into the other.

Axis 1

Needs analysis and evaluation of programs

Establish the skills gaps and measure the effects of the actions delivered.

  1. 01

    Diagnosis of the existing training arrangement

    Organization, budget, processes, actors and management tools of training.

  2. 02

    Identification and analysis of needs

    Gathering from the business lines and reading of the gaps between required and available skills.

  3. 03

    Analysis of jobs and skills frameworks

    Job requirements, expected levels and mapping of the priority gaps.

  4. 04

    Evaluation of the actions delivered

    Participants’ learning, transfer to the job and observable effects on unit performance.

  5. 05

    Appraisal against standards and funders

    Compliance with the requirements of funding bodies and with training quality standards.

  6. 06

    Participatory feedback and consolidation

    Sharing the findings with the business lines and bodies, and jointly ranking the priorities.

Pivot — from the identified need to the built program

Axis 2

Engineering of programs and delivery of training

Turn needs into paths, materials and evidence of transfer.

  1. 07

    Development of the training plan

    Priorities, paths by population, schedule, budget and monitoring indicators.

  2. 08

    Design of programs and paths

    Classroom, distance or action-learning formats, learning progression and prerequisites.

  3. 09

    Instructional design and production of materials

    Learning objectives, scenarios, sequences, trainer materials and learner workbooks.

  4. 10

    Selection and framing of trainers

    Specifications, selection criteria, pedagogical framing and monitoring of delivery quality.

  5. 11

    Delivery and facilitation of actions

    Facilitation by the firm’s trainers and its network, group follow-up and adjustment during the path.

  6. 12

    Evaluation system and roadmap

    Immediate and delayed evaluation, measurement of transfer, dashboard and adjustment of the plan.

Our services

Six services, from job analysis to the funding file.

Engineering always precedes pedagogy. A solid training plan is built in that order, never the other.

Online instrument — new

Build your CSF training plan online

A guided path: diagnosis, DACUM/PPM engineering, action sheets compliant with the GIAC/OFPPT circuit. You answer the questions, we finalise and hand over the technical file.

Discover the tool

  1. 01

    Training master plan

    Needs prioritized at organization level, multi-year budget, financial engineering.

    • Gap diagnosis by job family
    • Budget prioritization over three years
    • Rollout calendar
    • Steering indicators for the plan

  2. 02

    DACUM & PPM engineering

    Breaking a job into observable tasks, then ranking them by importance, frequency and learning difficulty.

    • A panel of occupational experts facilitated by a neutral consultant
    • Task sheets in action verb + object form
    • Documented rating and selection threshold
    • Learning objectives generated in competency format

  3. 03

    Annual training plans

    Needs gathering, arbitration between individual requests and company priorities, a realistic calendar.

    • Managers / HR arbitration grid
    • Budget consolidation by action
    • Calendar accounting for activity seasonality
    • File ready for CSF/GIAC submission

  4. 04

    Instructional design

    Training scenarios, facilitator guides, materials and practical cases built on real company situations.

    • Sequenced instructional scenario
    • Facilitator guide and slide deck
    • Participant workbook and role plays
    • Learning assessment grid

  5. 05

    Train-the-trainer

    Transfer of the ability to train in-house, with certification and follow-up of the first sessions run alone.

    • Internal certification program
    • Co-facilitation then observation
    • Documented trainer kit
    • Delayed follow-up of the first sessions

  6. 06

    Effects evaluation

    Immediate and delayed measurement, return on investment, a correction loop for the next plan.

    • Immediate evaluation sheets, used and not archived
    • A three-month delayed evaluation protocol
    • Business indicators linked to each action
    • A summary note for the steering committee

Typical deliverables

What appears in a proposal — a document, not an intention.

Every deliverable is handed over in an editable format, with its documentation. You are never dependent on the firm to keep it up to date.

  • Training master plan
  • DACUM task profile
  • Annual training plan
  • CSF technical file
  • Instructional materials
  • Handover pack

An example

Water & electricity distributor — front-office service quality program.

The situation
Counter staff in permanent tension with customers, rising complaints, and no training arrangement built on real counter situations.
What we did
Design of a four-day program, progressive modules, from direct observation of reception situations and the most frequent complaint reasons.
What was delivered
A full facilitator guide, a slide deck, a participant workbook and role plays built on real cases met at the counter.
What stayed
The internal training teams now run the new sessions alone. The program was taken over as is for onboarding new recruits.

A real engagement, presented by sector. The client name is given as a reference in tender submissions, with their written consent.

Timelines and conditions

What to plan for on your side.

Duration. DACUM/PPM engineering on one job takes 4 to 6 weeks, expert panel included. The full master plan, at organization scale, runs 10 to 14 weeks depending on the number of job families covered.

Internal availability. The DACUM panel mobilises 6 to 12 experienced staff for two to three days: it is the hardest resource to schedule, not the most expensive. Book those slots before setting the overall calendar.

Success conditions. A commitment from the management line to release the occupational experts for the panel; access to the indicators that reveal malfunctions (complaints, rejects, delays); and a training budget arbitrated before, not after, the engineering.

What we refuse. Building a training plan from a provider's catalog, with no prior engineering. The file can be submitted; it will change no practice, and an experienced GIAC generally sees that on reading it.

Cost

The price depends on the number of consultant-days, not on the size of your organization. We state the daily rate, the number of days per step and what each step produces. The framing consultation is free.

References for this domain

The organizations that trust us.

32 organizations supported, across every sector.

  • TOURBA

    TOURBA

  • Mediouna Services S.A — شركة التنمية مديونة خدمات ش.م

    Mediouna Services S.A — شركة التنمية مديونة خدمات ش.م

  • Ministère de l'Équipement et du Transport — Royaume du Maroc

    Ministère de l'Équipement et du Transport — Royaume du Maroc

  • Ministère de la Fonction Publique et de la Modernisation de l'Administration

    Ministère de la Fonction Publique et de la Modernisation de l'Administration

  • Ministère de l'Habitat, de l'Urbanisme et de la Politique de la Ville

    Ministère de l'Habitat, de l'Urbanisme et de la Politique de la Ville

  • Conseil National des Droits de l'Homme (CNDH)

    Conseil National des Droits de l'Homme (CNDH)

  • Agence Nationale pour le Développement de l'Aquaculture (ANDA)

    Agence Nationale pour le Développement de l'Aquaculture (ANDA)

  • Zoo de Rabat

    Zoo de Rabat

  • District Autonome d'Abidjan

    District Autonome d'Abidjan

  • UNESCO

    UNESCO

  • Coopération allemande — Deutsche Zusammenarbeit (GIZ)

    Coopération allemande — Deutsche Zusammenarbeit (GIZ)

  • BTC–CTB, Belgian Development Agency

    BTC–CTB, Belgian Development Agency

  • FDFP — Fonds de Développement de la Formation Professionnelle (Côte d'Ivoire)

    FDFP — Fonds de Développement de la Formation Professionnelle (Côte d'Ivoire)

  • Institut Français Casablanca

    Institut Français Casablanca

  • Campus Veolia Environnement

    Campus Veolia Environnement

  • Amendis

    Amendis

  • Redal

    Redal

  • RADEEL — Régie de distribution d'eau et d'électricité, Larache

    RADEEL — Régie de distribution d'eau et d'électricité, Larache

  • TAQA Morocco

    TAQA Morocco

  • JESA

    JESA

  • Webhelp

    Webhelp

  • Philip Morris International

    Philip Morris International

  • SIANA — maintenance des rames à grande vitesse

    SIANA — maintenance des rames à grande vitesse

  • Altadis

    Altadis

  • CFR

    CFR

  • DIRA — Dirafrost

    DIRA — Dirafrost

  • Groupe Maroc Soir

    Groupe Maroc Soir

  • Global Media Strategic Consulting

    Global Media Strategic Consulting

  • Med Radio

    Med Radio

  • Fondation Zakoura

    Fondation Zakoura

  • Zakoura Academy

    Zakoura Academy

  • Fondation Wasl wa Idmaj

    Fondation Wasl wa Idmaj

See all our references

Our services

3 services, available separately

Discuss this need with a consultant

Frequently asked questions

What does the DACUM method add over a classic needs survey?

A needs survey collects wishes. DACUM describes a job in observable tasks, validated by those who do it: it is the difference between asking people what they want to learn and determining what the post actually requires.

Do all identified tasks lead to training?

No, and that is exactly the role of PPM ranking. An important but easy-to-learn task often calls for a written instruction or mentoring, not a training session; keeping only the tasks that truly justify the investment avoids training on what does not need it.

Is the file automatically accepted by the GIAC?

No, and we never claim so. We produce a technical file compliant in form and argued in content, which puts every chance on your side; the review and the decision remain those of the GIAC and the OFPPT.

Can engineering be limited to one job rather than the whole company?

Yes, and it is often the most reasonable starting point. A pilot job lets you validate the method and train your internal teams before extending it to the rest of the organization.

Course

Human capital development

Training organization and management & human resources consultancy.

147
Courses in the catalog
16
Domains covered
5
Countries served
+26
Years of practice

Positioning

The training arm of NAITECH Consult

NAITECH Training is the training and skills-development arm of NAITECH Consult. It supports companies, public administrations and organizations in Morocco and in other African countries, from identifying the need through to transferring what was learned.

The approach starts with scoping and a rigorous identification of the need, continues with designing and delivering the programs, then with a delayed evaluation — and, where relevant, with support on the Contrats Spéciaux de Formation filing.

Visit the NAITECH Training site

Delivery

Three delivery modes

The same content is not delivered the same way depending on the audience and the schedule. Three forms are possible.

  • Online training

    Remote sessions in a virtual classroom, usually split into short sittings so they stay compatible with participants’ workload.

  • In-house

    A program designed for a single organization and delivered on its premises, built on its own work situations and competency framework.

  • Inter-company

    Open sessions bringing together participants from several organizations, with the exchange of practice a mixed group allows.

The mode, duration and schedule of each course are settled with you according to the need, the target audience and your planning constraints.

Engineering

The training-engineering process

Six steps, in this order. Each produces something the next one depends on — including the delayed evaluation, the one most often proposed for removal.

  1. 01

    Diagnose

    Identify the needs and the competency gaps, in relation to the organization’s strategic direction.

  2. 02

    Design

    Build the objectives, programs, teaching scenarios and materials suited to the target audiences.

  3. 03

    Deliver

    Organize the sessions and mobilize multidisciplinary consultants and trainers.

  4. 04

    Evaluate

    Measure the results and run the delayed evaluation that feeds continuous improvement.

  5. 05

    Support

    Secure the transfer of knowledge and know-how, and support the skills-development schemes around it.

  6. 06

    Consolidate

    Structure what was learned and the tools produced, so internal capability is strengthened for the long run.

Course

Training catalog

16 domains

Course

Browse every course

The full catalog imported from the NAITECH Consult Training site: objectives, program, target audience and practical details for each course.

147 courses

147 course(s)

Marketing & Sales

Accueil et Vente

Identifier les comportements d’accueil qui déterminent une bonne image de marque

Human Resources

Administration du Personnel et Fiscalité des Salaires

Maîtriser et appliquer les obligations légales et administratives en matière d’affiliation aux organismes sociaux (cnss, cimr, assurance maladie)

Duration
2 jours
Location
Casablanca, Tanger, Kénitra
Quality, Safety & Environment (QSE)

Analyse des Impacts Environnementaux

Identifier les enjeux de l’analyse des impacts environnementaux

Duration
2 jours
Location
Rabat, Tanger, Marrakech, Casablanca
Quality, Safety & Environment (QSE)

Animer des Groupes Qualité

Susciter l’intelligence et la mobilisation des ressources humaines pour la réussite de la mise en place et l’amélioration du système de management qualité

Duration
2 jours
Location
Casablanca, Rabat, Tanger, Marrakech
Quality, Safety & Environment (QSE)

Audit Qualité Interne

Acquérir par la pratique la méthode et les outils pour réaliser efficacement des audits Qualité internes

Duration
2 jours
Location
Rabat, Casablanca, Tanger, Marrakech
Quality, Safety & Environment (QSE)

Audit Qualité, Sécurité et Environnement (QSE)

Acquérir par la pratique la méthode et les outils pour réaliser efficacement des audits QSE internes

Duration
2 jours + 1 à 2 jours de pratique
Location
Rabat, Tanger, Casablanca, Marrakech
Quality, Safety & Environment (QSE)

Audit Qualité, Sécurité et Environnement (QSE)

Acquérir par la pratique la méthode et les outils pour réaliser efficacement des audits QSE internes ; Identifier les principaux types d’audits QSE internes

Duration
3 séances d'une heure chacune
Management & Leadership

Coaching

2. Apprécier et développer l’autonomie des collaborateurs

Duration
2 jours
Location
Casablanca, Tanger, Rabat, Marrakech.
Labor Legislation

Code du Travail pour Juristes

Informer les entreprises du contenu du nouveau code et de ses principales innovations

Duration
2 jours
Location
Rabat, Casablanca, Tanger
Labor Legislation

Code du Travail pour Non-Juristes

Intégrer les règles légales du Droit de Travail et savoir les appliquer

Duration
2 jours
Location
Casablanca, Rabat, Tanger
Communication & Customer Relations

Communication Interpersonnelle

Identifier les principes de la communication efficace

Duration
3 jours
Location
Rabat, Casablanca, Tanger, Marrakech.
Communication & Customer Relations

Communication par Ecrit

Connaître les normes de rédaction des écrits professionnels les plus fréquents

Duration
2 jours
Location
Rabat, Casablanca, Tanger
Communication & Customer Relations

Communiquer avec le Client

Savoir définir une stratégie de fidélisation clients efficace et créatrice de valeur ajoutée pour l’entreprise

Duration
2 jours
Location
Kénitra, Rabat, Tanger, Casablanca.
Finance & Accounting

Comptabilité Avancée

Maîtrise des notions de base de la comptabilité générale permettant d’assurer efficacement ses fonctions

Duration
2 jours
Location
Rabat, Casablanca, Marrakech

Free tool

CSF / GIAC training plan generator

Build the technical file for your training plan online, compliant with the GIAC / OFPPT / Contrat Spécial de Formation circuit. NAITECH Consult finalizes it and hands you the document.

Open the generator

Our training approach

From training engineering to post-training support — a complete system built on more than 26 years of practice.

  1. 01

    Training engineering

    Design of training systems: needs analysis, training plans and assessment of learning outcomes.

  2. 02

    New training methods

    E-learning, virtual classrooms and blended formats: active teaching methods combining in-person and remote learning.

  3. 03

    Support & follow-up

    Post-training follow-up and support for participants as they apply what they learned, on site and remotely.

5 countries

International Seminars

Qualifying seminars specially designed for international participants.

  • Morocco
  • Ivory Coast
  • Congo
  • Mali
  • Senegal
International Seminars

The other practices

Let's talk about your project

Human capital, training, organization, governance, compliance or artificial intelligence — our teams support you in Morocco and internationally.

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